Terms and Conditions

One fact governs this whole page. Drive Cappadocia is a comparison service, and the car always belongs to somebody else. drivecappadocia.com lists what independent rental suppliers have on offer across the Cappadocia region, from the desks at the two airports to operators who will bring a car to a hotel gate in Göreme or Ürgüp, and a visitor who books ends up in a contract with one of those suppliers. We never become a party to that contract. The vehicle, the keys, the insurance certificate and the damage file all stay on the supplier's side, and the supplier's own rental agreement is the instrument that decides what happens during the hire. Everything below concerns this website, which is a different and much smaller thing.

The contract you sign is not with us

Booking through this site leaves a visitor holding two separate documents, and mixing them up is the most reliable way to get an unpleasant surprise at a desk in Nevşehir. This page governs searching, comparing and clicking through. The supplier's rental agreement governs the car itself: what cover it carries, what is held against a card, what a late return costs, who pays for a kerbed wheel on a narrow lane in Uçhisar. Where the two look as though they conflict over the hire, the supplier's agreement has an actual vehicle behind it, so that is the text that decides. Read it at the desk, even with a queue forming.

Reaching us, and the absence of a phone line

Drive Cappadocia is registered in Nevşehir, the administrative centre of the region, and publishes this site from there. There is no counter in arrivals at either airport, no shuttle bus, no key box in a village square, nobody waiting in a lobby with a sign. There is also no telephone number for this brand and there has never been one. Our entire contact surface is [email protected], read by the small team that also writes these pages. If a phone number is offered to you anywhere in our name, treat that as a reason to stop and work out who you are really talking to.

From a search box to a signed rental agreement

A search passes three things to our booking technology partner: where the car is collected, where it goes back and the dates in between. Back comes whatever suppliers have on the board for that window, and that is what fills the page. Choosing a car moves the visitor onto the partner's checkout, where the supplier sets out its driver conditions, payment rules and cancellation terms in full, and nothing written here displaces any of them. The confirmation that lands in an inbox afterwards is the document that counts. It names the vehicle class, the pickup location, the time and the amount. Where it differs from anything on this site, believe the confirmation.

Rates on this page, and the money spent on the road

Prices appear in euro because that is the only way to line up cars from a dozen suppliers on a single screen, and they are drawn from a feed that shifts through the day. A figure here is a reading, not an offer. Rates in this region rise through the balloon season, rise again as the dates close in, and sag when a supplier is left holding stock, so a number seen over breakfast need not survive until evening. Any price range quoted anywhere on this site was measured on one particular day with one particular set of dates. We cannot freeze a rate, cannot reserve one and cannot bring back one that has already moved.

What gets spent on the road belongs to the renter alone. Petrol and diesel are bought in Turkish lira at the stations on the Nevşehir and Avanos roads, and the plateau is higher, colder and more spread out than a map suggests, so a week of valley driving burns more than the distances imply. Parking near the Göreme Open Air Museum, entry at an underground city, the informal fields used on balloon mornings and any traffic penalty are all settled where they arise. None of that sits inside a price shown here.

Two airports, one region, and what that does to a listing

Cappadocia is not a town with an airport attached. Two airports serve it and they are an hour of driving apart. Nevşehir Kapadokya lies roughly 30 km from Göreme, about 40 minutes. Kayseri Erkilet lies roughly 75 km out and usually carries more flights. Since every listing is attached to one specific collection point, a car that looks ideal for a trip may be parked at the airport you are not landing at, and returning it to the other one is an option each supplier either grants or withholds, normally at a price. Check the collection point printed on the confirmation against the one you had in your head.

Stock also moves fast. The first page of results is a slice of a much deeper pool, ordered and photographed on the supplier side, and the exact car on screen can be taken by somebody else while that page is still open. We publish what the feed reports, as accurately as we can read it, and we make no promise that a given model, gearbox, seat count or roof rack will still exist at checkout. Where a card here and the supplier's own checkout disagree, the checkout is authoritative.

Driver documents are the supplier's rule, not ours

Who is allowed to drive away is settled between the supplier and Turkey law. A national licence may be enough by itself, or it may have to be carried alongside an International Driving Permit, and which of those applies turns on the country that issued it. Each supplier publishes its own requirement before a booking completes. The minimum age, any extra charge for younger drivers, the number of years a licence must have been held, whether the payment card has to carry the main driver's name, and how a second driver is registered all work the same way. A supplier that finds a condition unmet may keep the keys, and that is an argument to have with the supplier. We cannot reverse it and we cannot cover what it costs.

Deposits, cover and anything with a number attached

Numbers tied to a deposit, to an excess or to a cover product live inside the supplier's agreement and surface during booking, never on a car card here. A listing flagged as needing no deposit reflects the state of the feed at the moment it was read; what is actually held, if anything, is confirmed at handover. We neither sell nor underwrite insurance, we stand outside every claim, and we are in no position to forecast how one will be settled. The useful advice is practical rather than legal: take photographs at collection and again at return, include the wheels and the ground clearance if the week involves the dirt tracks below Love Valley or the Red and Rose valleys, and keep the condition sheet the supplier fills in. That file is what resolves a damage argument.

Winter deserves its own warning. The plateau sits between roughly 1,000 and 1,200 metres, and from December to March the snow and ice are real rather than decorative. Whether a particular car has winter tyres fitted, and what its agreement permits on an unpaved or unploughed road, is something to establish with the supplier before driving off.

Changing or cancelling after you have booked

Money never touches Drive Cappadocia. We collect no card details, hold no balances and cannot process a repayment, so an amendment, a cancellation or a claim for money back belongs with the supplier or the booking partner printed on the confirmation, through the route that confirmation provides. Free cancellation windows and administrative charges vary widely between suppliers and are visible at checkout before anything is paid. The region's own quirks follow the same logic: a collection early enough for a balloon pickup that leaves a hotel around five in the morning has to be agreed with the supplier in advance, and is not something we can arrange on anyone's behalf. Where a confirmation is confusing we will help work out who to write to, and that is the whole of it.

Where our responsibility stops

Our side of the bargain is an honest comparison: supplier data shown as it arrives, a site that stays available, and a clear account of where the booking button leads. Beyond that we do not answer for the condition of a car, for how a supplier behaves, for a handover that is late or refused, for a breakdown on a dirt track in a valley, for the road to Kayseri closing in snow, for a flight or a balloon slot missed for any reason, for any decision a supplier takes on a deposit or a claim, or for events nobody could reasonably have controlled. Nothing written here removes a liability the law insists we keep, and nothing here reduces the consumer rights a visitor already has at home.

How we are paid

When a booking that began on this site completes, the supplier or the booking partner pays us a commission out of their own margin. It is not added to the renter's bill, and it buys no supplier a higher position on any page.

Using this site, and what belongs to whom

Read it, search it, compare on it, plan a week of driving with it. Do not harvest it. Automated collection of listings or prices, traffic designed to strain the service, and bookings stuffed with invented details each fall outside acceptable use, and access may be cut where they appear. The writing, the layout and the code here belong to Drive Cappadocia or are licensed to us. Car photographs and supplier logos stay with their owners and appear under our partner arrangement.

Which law applies, and how this page changes

Disputes about the website are decided under the law of the country in which Drive Cappadocia is established, and that choice cannot take away a protection a visitor's own consumer law already gives them. The hire contract stands apart and follows whichever law it names, which for a car collected in Turkey is normally Turkish law. This page gets rewritten whenever the service, a partner or the law shifts, and the wording live at the moment of a visit is the wording that binds it. Nothing older is archived, so the date at the top is the entire history of the document.

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